Our cooperation with Xactware – mobile assessment of damage to buildings and calculation with current prices

Every day, property insurers are faced with the challenge of quickly and cost-effectively adjusting claims. Particularly in field work, they need modern tools for damage assessment and calculation as well as a powerful system that provides all claims-related data at any location.

Especially for this challenge Eucon offers an integrated solution and supports insurers in designing efficient claims processes: from mobile damage assessment to calculation and checking to settlement. In this way, significant saving potentials and efficiency enhancements can be realized in the claims process.

Xactware contributes modern technology to the partnership for on-site assessment, documentation and calculation of damage to buildings. Eucon provides in-depth expertise and professional services such as rule-based reviews or the design of efficient approval processes, and ensures the provision of current market and price data.

Integrated processes from mobile damage assessment to checking to the settlement of the claim

Adjusters, experts, appraisers and craftsman also benefit with the new range of solutions from a uniform and simple damage assessment process. Thus, already while calculating the damage, they have access at any time to current market data and prevailing local prices, and can calculate, process and approve the claim on-site.

“In cooperation with Xactware, we are expanding our range of solutions in the segment of building damage to the important process component of the supported on-site damage assessment. With this, we are offering a complete solution from a single source for the first time, which includes a very sophisticated calculation application for mobile devices in addition to a comprehensive claims management suite,” says Michael Rodenberg, Director Property Claims Management at Eucon.

Seamless data and process integration into the insurer’s workflow

Damage assessment, document processing, calculation and analysis are seamlessly integrated into the settlement processes of the insurance company, which is constantly informed about the current status of the claim. Information flows between the parties to the claim are standardized and the efficiency in the processing of damage to buildings is considerably increased, not least with a positive effect on customer satisfaction.

By smart phone, tablet or PC, damage can be recorded and calculated right where it occurs. The information is automatically transmitted to the claim file, so that everyone involved always has the same data base. The recording process, which previously took a significant amount of time due to the manual compilation of information (digital camera images, drawings, handwritten notes, etc.), is significantly simplified.

“With Xactware as a partner, we offer our customers an integrated and automated settlement process from damage assessment through approval, as well as a value that is unique in the market. The solutions comfortably adapt to existing workflows and take care of everything – from assigning and reviewing the claim to the calculation of repair costs to modern analytics,” states Michael Rodenberg.

The solution runs on various mobile devices and is immediately ready for use. Insurers have no software to install, servers to set up, or updates to download, and can easily implement the system in parallel with existing processes.

More on mobile claims management can be found here